Director of Academic Services / Registrar

Reporting to the Deputy Dean, the Director of Academic Services serves as the Jackson School Registrar and plans, develops and implements all activities related to Jackson’s student records and curriculum support services. The incumbent will provide functional expertise to the Jackson School on the use of student systems and applications for student records, curriculum support, and teaching and learning technologies. In addition, the individual will champion the use of these tools to improve student and faculty experience, ensures data quality, eliminates duplicate systems and reduces costs through continual system testing, troubleshooting, and usage of all registrar-related applications.


Essential Duties

1. Direct Jackson’s registrar office’s services and operations supporting all degree programs including joint degree students. Services include enrollment management, registration, creation of courses, issuing/providing degree and enrollment verifications, issuing transcripts, maintaining student records, awarding degrees and diplomas. 2. Oversee the ongoing evolution, implementation and maintenance of integrated student record systems and technological resources in all student and course data service areas. Lead in the development, enhancement, and maintenance of systems and processes. 3. Responsible for maintaining and updating web based and printed materials on academic policies, program and graduation requirements and other academic resources to support the student experience and curricular needs of the school. Leads maintenance and update of the Jackson Institute/School Bulletin, which contains academic policies, procedures, and degree requirements.   4. Advise students and faculty concerning academic policies, degree requirements, and procedures. Interact with faculty in interpreting and applying academic policy according to best practice and industry standards. Use discretion and independent judgment in granting exceptions to selected policies and recommend modifications to academic policies and procedures to senior faculty leadership team. 5.  Manage course registration process, including course setup and maintenance, schedule approval, and problem-solve as necessary with appropriate University resources. Collaborate with relevant Jackson faculty and staff to ensure courses are created in an accurate and timely manner to meet faculty and student needs. Work independently to troubleshoot any matters regarding student and course data services.   6. Counsel students and provide guidance and advice with registration and other academic support requests. Ensure ongoing communication with students regarding program requirements to successfully navigate from matriculation to graduation. Develop and implement strategies to improve communication and ensure success.  7. Write and distribute communications to students regarding operational deadlines and other relevant academic policies.   8. Oversee student records and conduct degree audits for all graduating students to ensure compliance with program requirements for graduation. Ensure the accurate monitoring and tracking of student graduation requirements. 9. Work with Yale Health and University offices to monitor registration holds and follows process of alerting the student(s), faculty, and key staff to ensure compliance with university and Jackson policies.  10. Determine teaching and final exam schedule. Oversee the receipt, processing, and timely recording of grades.  11. Administer the Institute’s/School’s teaching fellowships and course evaluations programs. 12. Compile statistical data and information. Summarize and analyze data for reports.  13. Develop strategies that draw upon emerging technologies to respond to changing student and scheduling needs. Anticipate needs that will optimize student success and improve records retention.  14. Serves as the primary liaison to the University Registrar’s Office to ensure compliance with registrar related functions, administrative policies and procedures. Participate in University-wide network of graduate and professional school registrars to keep abreast of University policies and best practices as they exist and change. Represent Jackson at professional conferences to keep abreast of national standards and best practices. 15. Serve as School Certifying Official for the US Veteran’s Administration. 16. Assure institutional compliance with relevant federal law.