Job Opening Description

APSIA:»»»Job Opening Description

Senior Systems Engineer


Orchestrate and deliver Microsoft 365 platform services across all organizational levels
Work with both technical and non-technical staff to architect, design, deploy, and maintain various Microsoft 365 products and services including, but not limited to: Azure AD, Exchange Online, Teams, SharePoint Online, OneDrive for Business, InTune, etc.
Work with other technical staff to maintain existing VMware high-availability cluster(s)
Capture, triage, troubleshoot, and resolve technical issues, escalating and/or engaging 3rd parties to fulfill support requirements as needed
Service, server, and application health monitoring, leveraging a variety of tools, to proactively respond to troubles based on alerts and notifications
Act as a coordination and escalation point for cloud-based product/service-related incidents and problems originating from service desk tickets; perform root cause analysis as required
Requirements gathering for design, development, and deployment of cloud-based platforms and/or products ensuring adequate resiliency
Act as Subject Matter Expert on public and private cloud-based products, services, support, and operations
Engineer the support and maintenance of large-scale production networks and systems, including the design and development of tools and scripts to assist with such maintenance
Integrate or consolidate servers and services between different business units and technologies, including the design and development of the necessary integration tools
Design, integrate, and maintain network services such as DNS, DHCP, SNMP, SMTP, IPSEC, SSL, VPNs, VLANs, and firewalls applications
Design and develop high-performance groups of servers/services for resource-intensive network applications
Work closely with other technical staff to ensure that backup and archiving designs and procedures are implemented and executed properly
Implement security policies on switching and routing hardware, firewalls, hosts, servers, services, and storage
Plan and coordinate system utilization, performing growth analysis and capacity planning as necessary
Review current systems and make technical/process recommendations for improving efficiency
Provide on-call technical support and advice to IT staff and users regarding operational/applications issues
Install and debug new and/or upgraded software or solutions
Troubleshoot networks, systems, services, and applications to identify and correct malfunctions and other operational problems
Develop best practices, operational procedures, and design documentation
Stay current with relevant state-of-the-art technology, equipment, services, and/or systems. Evaluates new technologies, and present analysis and purchase recommendations to the Technical Director


Bachelor’s degree in Information Technology (or related discipline ) or equivalent experience required
8+ years of experience supporting IT infrastructures including servers, networks, storage systems, desktops, and laptops
5 + years of experience supporting server-class hardware and software, LAN/WAN infrastructure, and enterprise systems
Experience architecting, deploying, supporting, and troubleshooting VMware clusters in a high availability configuration, as well as, Microsoft Azure and Microsoft 365 products and services
Demonstrated experience coordinating and collaborating with business application stakeholders and infrastructure teams to ensure successful upgrades, installations, or integration activities
Demonstrated experience with root cause analysis
Demonstrated experience performing client testing, server patching, and deployment assistance
Experience planning and managing multiple projects simultaneously
Other Qualifications:
In-depth understanding of information systems technology including OSI model, server-client relationships, operating systems, hardware, networks, and messaging systems
Must be able to occasionally work evenings and/or weekends and/or during change windows outside of normal business hours
Authorized to work in the United States
Strong leadership, advanced technical and analytical skills
Able to present technical information to both technical and non-technical audiences
A high degree of organizational ability and initiative
Attention to detail; the ability to multi-task and manage complex processes
Outstanding verbal, written, and interpersonal communication skills
Excellent time/task management and administrative skills: organized, efficient, and versatile, able to work under pressure and time constraints
Function collaboratively as part of a fast-paced, organization-oriented team, performing effectively as an independent producer under broad management direction

This position is part of the NED Bargaining Unit.


To Apply:

Visit the NED website. Applications must include a cover letter, resume, desired salary, and contact information for three professional references, of which one should be a supervisor. Please, no phone call inquiries.

The NED is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other legally protected characteristics covered by applicable law. The NED is committed to working with and providing reasonable accommodation for all qualified individuals and bases all employment decisions on qualifications, merit, and business need. The NED believes that diversity and inclusion amongst our team members are critical to our success as an organization operating globally and seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

For more information, please visit our website at or [email protected]