Program Services Manager

The Program Services Manager handles all of the administrative, financial, customer support, and general support tasks, as well as the membership databases and registration processes, for APPAM, NTA, and ASHEcon (see below for descriptions of each organization). This role does not have direct reports.

This is a largely work from home position, though the successful applicant would need to come into the office in DC each Tuesday for meetings and other in person administrative tasks.

This is a great opportunity for a proactive and detail oriented person to become part of a dynamic and cohesive team.

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Finances and Administration

Purchase and maintain office and conference supply inventory

Check & distribute mail once a week, scan, deposit, and update invoices the same day

Created and process renewal invoices for membership, sponsorship, registration, and other ad-hoc needs
Review, approve, and pay organization bills & invoices, currently using BILL.com
Run, code, and share the monthly credit card, Memberclicks, and I4A transaction reports with the part-time accountant
Act as staff liaison for the APPAM Membership Committee. Ensure quarterly meetings are being scheduled and the annual task list is being followed
Main point of contact for APPAM email accounts – info, registration, and membership. Emails should be responded to and/or forwarded to the appropriate party within 24-business hours
Manage APPAM Call for Volunteers program. Partner with Communications Manager and various assigned staff members on Cognito form updates, opening & closing dates, recruitment, outreach, training, and act as onsite volunteer liaison
Ensure the NTA and ASHEcon invoices are correct, with respect to what APPAM is owed

Membership Database and Job Board Management

Maintain, pull, and clean data for monthly membership reports; create and review reports with staff and committees once a quarter
Update member profiles as needed. Ensure mail and email addresses are up to date and share requested contact lists with the appropriate team members for email, marketing, and journal needs for the three organizations
Track ASHEcon and APPAM job board financials through MemberClicks every month
Review & approve listserv posts before they’re published on the membership database
Act as main point of contact for all membership inquiries, from staff, leadership, members, potential members, event attendees, and vendors

Registration and Event Support

Create registration forms and manage overall registration process, both pre-event, onsite, and post-event for all annual conferences, symposia, and one-off events for all three organizations. Partner with the program manager for annual registration rates and specific needs for each event that requires registration
Audit speaker, sponsor, and discount code registration for all conferences and events. Ensure all required participants are registered, have a name badge, and know how to check-in upon arrival
Create and manage the badge design and printing process for all three organizations
Create and maintain weekly registration reports for all events, provide requested stats at staff meetings and for post-conference reports
Generate invitation letters and proof of attendance for attendees, as requested
Act as main point of contact for all registration inquiries, from staff, leadership, attendees, and vendors

EDUCATION

Bachelor’s Degree

SUPERVISED BY

APPAM Deputy Executive Director

SUPERVISORY DUTIES

Staff liaison for Membership Committee
Various vendors

REQUIREMENTS

Located in the Washington DC area, required
One to two years of association experience, preferred
Open to travel a few times per year, required
Experience in existing organization software systems, Microsoft, Confex, MemberClicks, American Eagle, Constant Contact, Zoom, and Slack, preferred
Interest in public policy, preferred
Excellent oral and written communication skills; particularly in web content creation
Excellent technical skills, including a familiarity with HTML and web design/layout
An ability to synthesize complex policy issues into succinct, easy to read copy for a varied audience
Creativity, especially creativity in introducing new communication channels to engage members
Must be a savvy social media user and have a good working knowledge of how web and social media analytics work
Exhibit great attention to detail with excellent organization skills
Have the ability to manage timelines, team members, and be adaptable to change
Be able to work independently and meet deadlines
Be a proactive, take charge person. APPAM has a small staff of eight and every employee needs to take full ownership of their role

ABOUT APPAM

The Association for Public Policy Analysis and Management (APPAM) is a leading professional association for the public policy research field. The 3,200 individual members of APPAM include academics, practitioners, and students. The 100 institutional members of APPAM include graduate and undergraduate schools of public policy and management, and many leading policy research organizations and think tanks. APPAM sponsors an annual public policy research conference with 2,500 attendees, public policy camps for undergraduate students interested in the field, various forums, special events, and virtual offerings throughout the year, mentorships, awards and fellowships, and community groups, as well as a professional journal—the quarterly Journal of Policy Analysis and Management (JPAM). More information can be found at APPAM.org. Fully staffed, there will be eight people supporting APPAM, ASHEcon, and NTA with an APPAM budget of $2 million.

ABOUT ASHEcon

The American Society of Health Economists (ASHEcon) is a professional organization dedicated to promoting excellence in health economics research in the United States. ASHEcon provides a forum for emerging ideas and empirical results of health economics research. The major activity through which ASHEcon achieves its mission is conducting a meeting in the US. ASHEcon is governed by a Board of Directors comprised of a highly distinguished group of health economists from all parts of the United States Since 2017, ASHEcon operations are managed by APPAM.

ABOUT NTA

The National Tax Association is a nonpartisan, nonpolitical educational association. The enormous public benefit that can come from sound tax policy and wise administration of public finances is a prime reason for the work of NTA. NTA professional activities and programs include the annual Spring Symposium, the annual Conference on Taxation, and the National Tax Journal publication. NTA’s diverse membership is its unique feature and its greatest strength. The Association brings together government, corporate, academic, and independent professionals – a rich mix of federal and state legislators, administrators, and policy analysts; taxpayer representatives; practicing lawyers and accountants; professors of economics, law, and accounting; students; and interested citizens. Since 2019, NTA operations are managed by APPAM.

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year

Benefits:

To apply, visit https://www.indeed.com/job/program-services-manager-63ff31dee30cc843